jilie Privacy Policy – Your Data, Handled with Care

When you register an account on jilie, we collect the personal details you provide directly — including your full name, date of birth, email address, mobile number, and payment information. We also collect information generated by your use of the platform, such as your login history, betting activity, game session data, deposit and withdrawal records, and device information including your browser type and IP address. This usage data helps us maintain the security of your account, detect unusual activity, and ensure the platform operates correctly for players across the Philippines. We may also collect information you provide when you contact our support team, including the content of your messages and any documents you submit for identity verification purposes. All information collected is limited to what is reasonably necessary for the purposes described in this policy, and we do not collect sensitive personal data beyond what is required for account verification and regulatory compliance. If you choose not to provide certain information — such as identity documents requested during a verification review — we may be unable to process withdrawals or maintain your account in an active state. We review the categories of data we collect on a regular basis to ensure they remain proportionate and relevant to our operational and compliance needs.

jilie uses the personal information we collect to operate and maintain your account, process deposits and withdrawals in Philippine pesos, verify your identity in line with our compliance obligations, and provide you with access to sports betting, live casino, fish games, and the full game lobby. We also use your information to communicate with you about your account — including transaction confirmations, security alerts, and responses to support requests — and to personalise your experience on the platform where relevant. Your data helps us detect and prevent fraud, money laundering, and other prohibited activities, and to comply with the legal and regulatory requirements applicable to the operation of the jilie platform. We do not use your personal information to send unsolicited marketing communications, and we do not sell, rent, or share your personal data with third-party advertisers or data brokers under any circumstances. Where we share data with third-party service providers — such as payment processors or identity verification services — we do so only to the extent necessary to deliver the service, and those providers are contractually required to handle your data securely and in accordance with applicable privacy standards. We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by our compliance and record-keeping obligations. You may request information about how your data is being used at any time by contacting our support team through your account dashboard.

jilie applies industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the jilie platform is encrypted using secure connection protocols, and sensitive account information is stored using appropriate encryption and access controls within our systems. Access to personal data within the jilie team is restricted to personnel who require it to perform their specific role, and all staff with access to player data are subject to confidentiality obligations. We conduct regular reviews of our security practices to identify and address potential vulnerabilities, and we maintain incident response procedures to manage any data security events that may occur. In the event of a data breach that is likely to affect your rights or interests as a player, we will notify you as required by applicable law and take prompt action to contain and remediate the incident. While we take all reasonable steps to protect your data, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your jilie account and to keep your login credentials confidential at all times. If you believe your account security has been compromised, you should change your password immediately and contact our support team through your account dashboard so that additional protective measures can be applied without delay.

As a player based in the Philippines, you have the right to access the personal data we hold about you, to request corrections to any inaccurate or incomplete information, and to request the deletion of your data in circumstances where we no longer have a lawful basis for retaining it. You may also request that we restrict the processing of your data while a correction or deletion request is being reviewed, and you have the right to object to certain types of processing where our use of your data is not strictly necessary for the performance of your account or our compliance obligations. To exercise any of these rights, please contact our support team through your account dashboard with a clear description of your request, and we will respond within a reasonable timeframe in accordance with applicable requirements. We may need to verify your identity before processing a data rights request to ensure that we are responding to the correct account holder and not disclosing information to an unauthorised party. Please note that some data rights requests may be limited where retaining or processing your data is required for us to meet our legal, regulatory, or contractual obligations — for example, transaction records that must be retained for compliance purposes cannot be deleted on request. If you are not satisfied with our response to a data rights request, you have the right to escalate your concern to the relevant data protection authority in the Philippines. We are committed to handling all data rights requests fairly, transparently, and within the timeframes required by applicable law.

jilie may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or the legal and regulatory requirements applicable to our operations in the Philippines. When we make a material change to this policy, we will update the effective date shown at the top of this page and, where appropriate, notify registered players through the platform. Your continued use of jilie after a policy update has been published constitutes your acceptance of the revised terms, so we encourage you to review this page periodically to stay informed about how your data is being handled. If you have questions about any aspect of this Privacy Policy or about how jilie handles your personal data, the FAQ page covers many common questions, and our support team is available through your account dashboard to assist with more specific enquiries. For questions related to responsible gaming and player protection tools, please visit our Responsible Gaming page, which sets out the resources and controls available to help you manage your play safely. This policy applies to all players who access jilie from the Philippines, regardless of the device or browser used to access the platform. We are committed to maintaining a transparent and trustworthy relationship with every player on the platform, and this Privacy Policy is a key part of that commitment.